The Support Station widget is an embeddable support interface you can add to your website or application. It gives customers a convenient way to get help without leaving your site.

What Is the Widget?

The widget is a small button (typically in the bottom corner of your website) that expands into a support interface. Customers can:

Submit support tickets via a form
Chat with your AI agent (Starter+ plans)
Get instant answers from your knowledge base
Escalate to human support when needed

Widget Modes

Support Form Mode

A straightforward form for submitting support requests:

Customer enters their email
Writes a subject and description
Optionally attaches files
Submits to create a ticket

Best for: Teams that want a simple contact form

AI Chat Mode

An interactive chat interface powered by your knowledge base:

Customer asks questions naturally
AI provides instant answers with citations
Customer can browse suggested articles
Seamless escalation to ticket creation

Best for: Teams wanting to deflect tickets with AI

Requires: Starter plan or higher (AI credits)

Widget vs Other Channels

Channel	Best For	Customer Experience
Widget	In-app support, website visitors	Immediate, stays on your site
Email	Detailed requests, attachments	Familiar, async
Slack	Internal users, power users	Real-time, conversational
API	Custom integrations	Programmatic
KB Chat	Self-service documentation	Research-oriented

Key Features

Always Available

The widget provides 24/7 support access:

Customers can submit tickets anytime
AI answers questions instantly (Starter+)
No waiting for business hours

Branded Experience

Customize the widget to match your brand:

Colors and positioning
Welcome messages
Suggested topics

Conversation Context

When a customer escalates from AI chat:

Full conversation is attached to the ticket
Your team sees what was already discussed
No repeat questions for the customer

Mobile Friendly

The widget works on all devices:

Responsive design
Touch-friendly interface
Adapts to screen size

Availability by Plan

Feature	Free	Starter	Standard	Pro
Support form	✓	✓	✓	✓
AI chat	✗	✓	✓	✓
File attachments	✓	✓	✓	✓
Customization	Basic	Full	Full	Full

Getting Started

Quick Setup

Go to Integrations > Widget
Configure your preferences
Copy the embed code
Paste into your website

Copy the embed code from Integrations > Widget and add it to your website.

Configuration Options

Customize your widget in settings:

Appearance (colors, position)
Mode (form, AI chat, or both)
Default fields and behavior
Welcome messages

All configuration options are available in Integrations > Widget.

How It Works

For Form Submissions

Customer opens widget
Fills out the support form
Submits the request
Ticket appears in your inbox
Customer receives confirmation email
Your team responds through Support Station

For AI Chat

Customer opens widget
Types a question
AI searches your knowledge base
Provides answer with source links
Customer can ask follow-ups
If needed, escalates to ticket with full context

Widget Performance

Ticket Deflection

Track how many customers get answers without creating tickets:

AI answers that resolve questions
Article views from widget
Escalation rate

Customer Satisfaction

Measure widget effectiveness:

AI helpfulness ratings
Ticket satisfaction after escalation
Volume trends over time