Support Station uses flat-rate pricing per organization, not per-seat pricing. This means your costs stay predictable as your team grows.

Plans at a Glance

Plan	Monthly	Annual	AI Credits/Mo	Team Members
Free	$0	$0	0	Unlimited
Starter	$60	$576/year	2,000	Unlimited
Standard	$175	$1,680/year	10,000	Unlimited
Pro	$500	$4,800/year	50,000	Unlimited
Enterprise	Custom	Custom	Custom	Unlimited

Why Flat-Rate Pricing?

Most support platforms charge per agent seat. As your team grows, costs multiply quickly. A 10-person team on Zendesk or Intercom can easily cost $1,000-2,000/month or more.

With Support Station, you pay one flat rate regardless of team size:

5 agents? Same price.
15 agents? Same price.
50 agents? Same price.

Plan Details

Free Plan - $0/month

Perfect for personal projects or evaluation.

Unlimited team members
100 tickets/month
25 knowledge base articles
Support widget
No AI agent
No email integration
No Slack integration
No API access
No webhooks

Starter Plan - $60/month ($576/year)

Great for small teams getting started with AI-powered support.

Unlimited team members
Unlimited tickets
100 knowledge base articles
2,000 AI credits/month
AI agent (KB Chat + Widget Chat)
Support widget
Email integration
Slack integration
No API access
No webhooks
White-label available ($99/mo add-on)

Standard Plan - $175/month ($1,680/year)

For growing teams needing API access and more AI capacity.

Everything in Starter, plus:
Unlimited knowledge base articles
10,000 AI credits/month
API access
10 webhooks
Custom knowledge base domain
White-label available ($99/mo add-on)

Pro Plan - $500/month ($4,800/year)

For teams needing full automation, analytics, and high AI volume.

Everything in Standard, plus:
50,000 AI credits/month
Unlimited webhooks
Advanced analytics
Priority support
White-label available ($99/mo add-on)

Enterprise Plan - Custom

For large organizations with specific requirements.

Everything in Pro, plus:
Custom AI credit volume
SSO/SAML authentication (if available)
SLA guarantees
Dedicated account manager
White-label included
Custom billing

Annual Discount

Save approximately 20% by paying annually:

Starter: $60/mo → $48/mo ($576/year instead of $720)
Standard: $175/mo → $140/mo ($1,680/year instead of $2,100)
Pro: $500/mo → $400/mo ($4,800/year instead of $6,000)

Free Trial

All paid plans include a 14-day free trial with full feature access. No credit card required to start.

What About AI Costs?

Unlike competitors that charge $0.60-$2.00 per AI resolution, Support Station includes AI credits in your plan. If you need more credits, overage billing is available at $0.02 per credit ($20 per 1,000 credits).

Add-Ons

White-Label ($99/month)

Remove Support Station branding from customer-facing elements:

Available for: Starter, Standard, Pro
Included free on: Enterprise
Cost: $99/month additional

Choosing the Right Plan

Choose Free if:

You're evaluating Support Station
Running a small personal project
Handling under 100 tickets/month
Don't need integrations or AI

Choose Starter if:

You want AI agent functionality
Need email and Slack integration
Want to deflect tickets with AI chat
Need up to 100 KB articles
Handle 2,000 or fewer AI conversations/month

Choose Standard if:

You need API access for integrations
Want unlimited KB articles
Need webhooks
Want custom KB domain
Handle 2,000-10,000 AI conversations/month

Choose Pro if:

You need advanced analytics
Want priority support
Need unlimited webhooks
Handle 10,000+ AI conversations/month

Choose Enterprise if:

You need custom AI credit volumes
Require SSO/SAML
Need SLA guarantees
Want dedicated support
Have specific compliance requirements