Pricing Overview

Support Station uses flat-rate pricing per organization, not per-seat pricing. This means your costs stay predictable as your team grows.

Plans at a Glance

Plan	Monthly	Annual	AI Credits/Mo	Team Members
Free	$0	$0	0	Unlimited
Starter	$60	$576/year	2,000	Unlimited
Standard	$175	$1,680/year	10,000	Unlimited
Pro	$500	$4,800/year	50,000	Unlimited
Enterprise	Custom	Custom	Custom	Unlimited

Why Flat-Rate Pricing?

Most support platforms charge per agent seat. As your team grows, costs multiply quickly. A 10-person team on Zendesk or Intercom can easily cost $1,000-2,000/month or more.

With Support Station, you pay one flat rate regardless of team size:

• 5 agents? Same price.
• 15 agents? Same price.
• 50 agents? Same price.

Plan Details

Free Plan - $0/month

Perfect for personal projects or evaluation.

• Unlimited team members
• 100 tickets/month
• 25 knowledge base articles
• Support widget
• No AI agent
• No email integration
• No Slack integration
• No API access
• No webhooks

Starter Plan - $60/month ($576/year)

Great for small teams getting started with AI-powered support.

• Unlimited team members
• Unlimited tickets
• 100 knowledge base articles
• 2,000 AI credits/month
• AI agent (KB Chat + Widget Chat)
• Support widget
• Email integration
• Slack integration
• No API access
• No webhooks
• White-label available ($99/mo add-on)

Standard Plan - $175/month ($1,680/year)

For growing teams needing API access and more AI capacity.

• Everything in Starter, plus:
• Unlimited knowledge base articles
• 10,000 AI credits/month
• API access
• 10 webhooks
• Custom knowledge base domain
• White-label available ($99/mo add-on)

Pro Plan - $500/month ($4,800/year)

For teams needing full automation, analytics, and high AI volume.

• Everything in Standard, plus:
• 50,000 AI credits/month
• Unlimited webhooks
• Advanced analytics
• Priority support
• White-label available ($99/mo add-on)

Enterprise Plan - Custom

For large organizations with specific requirements.

• Everything in Pro, plus:
• Custom AI credit volume
• SSO/SAML authentication (if available)
• SLA guarantees
• Dedicated account manager
• White-label included
• Custom billing

Annual Discount

Save approximately 20% by paying annually:

• Starter: $60/mo → $48/mo ($576/year instead of $720)
• Standard: $175/mo → $140/mo ($1,680/year instead of $2,100)
• Pro: $500/mo → $400/mo ($4,800/year instead of $6,000)

Free Trial

All paid plans include a 14-day free trial with full feature access. No credit card required to start.

What About AI Costs?

Unlike competitors that charge $0.60-$2.00 per AI resolution, Support Station includes AI credits in your plan. If you need more credits, overage billing is available at $0.02 per credit ($20 per 1,000 credits).

Add-Ons

White-Label ($99/month)

Remove Support Station branding from customer-facing elements:

• Available for: Starter, Standard, Pro
• Included free on: Enterprise
• Cost: $99/month additional

Choosing the Right Plan

Choose Free if:

• You're evaluating Support Station
• Running a small personal project
• Handling under 100 tickets/month
• Don't need integrations or AI

Choose Starter if:

• You want AI agent functionality
• Need email and Slack integration
• Want to deflect tickets with AI chat
• Need up to 100 KB articles
• Handle 2,000 or fewer AI conversations/month

Choose Standard if:

• You need API access for integrations
• Want unlimited KB articles
• Need webhooks
• Want custom KB domain
• Handle 2,000-10,000 AI conversations/month

Choose Pro if:

• You need advanced analytics
• Want priority support
• Need unlimited webhooks
• Handle 10,000+ AI conversations/month

Choose Enterprise if:

• You need custom AI credit volumes
• Require SSO/SAML
• Need SLA guarantees
• Want dedicated support
• Have specific compliance requirements