Pricing Overview

Support Station uses flat-rate pricing per organization, not per-seat pricing. This means your costs stay predictable as your team grows.

Plans at a Glance

Plan	Monthly	Annual	AI Credits/Mo	Team Members
Free	$0	$0	0	5
Starter	$149	$1,490/year	5,000	Unlimited
Standard	$399	$3,990/year	25,000	Unlimited
Pro	$999	$9,990/year	75,000	Unlimited
Enterprise	Custom	Custom	Custom	Unlimited

Why Flat-Rate Pricing?

Most support platforms charge per agent seat. As your team grows, costs multiply quickly. A 10-person team on Zendesk or Intercom can easily cost $1,000-2,000/month or more.

With Support Station, you pay one flat rate regardless of team size:

5 agents? Same price.
15 agents? Same price.
50 agents? Same price.

Plan Details

Free Plan - $0/month

Perfect for personal projects or evaluation.

Up to 5 team members
100 tickets/month
25 knowledge base articles
Support widget
No AI agent
No email integration
No Slack integration
No API access
No webhooks

Starter Plan - $149/month ($1,490/year)

Great for small teams getting started with AI-powered support.

Unlimited team members
Unlimited tickets
100 knowledge base articles
5,000 AI credits/month
AI agent (KB Chat + Widget Chat)
Support widget
Email integration
Slack integration
No API access
No webhooks
White-label available ($99/mo add-on)

Standard Plan - $399/month ($3,990/year)

For growing teams needing API access and more AI capacity.

Everything in Starter, plus:
Unlimited knowledge base articles
25,000 AI credits/month
API access
10 webhooks
Custom knowledge base domain
White-label available ($99/mo add-on)

Pro Plan - $999/month ($9,990/year)

For teams needing full automation, analytics, and high AI volume.

Everything in Standard, plus:
75,000 AI credits/month
Unlimited webhooks
Custom support email domain for outgoing emails and ticket replies
Advanced analytics
Priority support
White-label available ($99/mo add-on)

Enterprise Plan - Custom

For large organizations with specific requirements.

Everything in Pro, plus:
Custom AI credit volume
SSO/SAML authentication (if available)
SLA guarantees
Dedicated account manager
White-label included
Custom billing

Custom support email domains are available only on Pro and Enterprise. Use one subdomain for both team@support.yourcompany.com and ticket reply addresses. See Email Integration Setup for DNS and verification steps.

Annual Discount

Save approximately 16.7% by paying annually:

Starter: $149/mo → $124.17/mo ($1,490/year instead of $1,788)
Standard: $399/mo → $332.50/mo ($3,990/year instead of $4,788)
Pro: $999/mo → $832.50/mo ($9,990/year instead of $11,988)

Free Trial

All paid plans include a 14-day free trial with full feature access. No credit card required to start.

What About AI Costs?

Unlike competitors that charge $0.60-$2.00 per AI resolution, Support Station includes AI credits in your plan. If you need more credits, overage billing is available at $0.02 per credit ($20 per 1,000 credits).

Add-Ons

White-Label ($99/month)

Remove Support Station branding from customer-facing elements:

Available for: Starter, Standard, Pro
Included free on: Enterprise
Cost: $99/month additional

Choosing the Right Plan

Choose Free if:

You're evaluating Support Station
Running a small personal project
Handling under 100 tickets/month
Don't need integrations or AI

Choose Starter if:

You want AI agent functionality
Need email and Slack integration
Want to deflect tickets with AI chat
Need up to 100 KB articles
Handle 5,000 or fewer AI conversations/month

Choose Standard if:

You need API access for integrations
Want unlimited KB articles
Need webhooks
Want custom KB domain
Handle 5,000-25,000 AI conversations/month

Choose Pro if:

You need advanced analytics
Want priority support
Need unlimited webhooks
Handle 25,000+ AI conversations/month

Choose Enterprise if:

You need custom AI credit volumes
Require SSO/SAML
Need SLA guarantees
Want dedicated support
Have specific compliance requirements