Knowledge Base
Create, organize, and publish help articles for your customers and AI agent.
Articles
SEO Settings for Articles
Search engine optimization (SEO) helps your knowledge base articles appear in Google and other search engines. When customers search for help, your articles can appear in results, driving traffic t...
Organizing with Categories
Categories give your knowledge base structure, helping customers navigate to the right information quickly. A well-organized category structure makes your help center intuitive and easy to use.
Setting Up a Custom Domain
By default, your knowledge base is accessible at `your-org.supportstation.io/kb`. With a Standard plan or higher, you can use your own custom domain like `help.yourcompany.com`.
Article Feedback and Analytics
Understanding how your knowledge base content performs helps you improve it. Support Station provides feedback collection and analytics to show what's working and what needs attention.
Article States: Draft, Published, Archived
Articles in Support Station have three possible states that control visibility and lifecycle. Understanding these states helps you manage your knowledge base content effectively.
Creating Articles
Articles are the building blocks of your knowledge base. This guide covers how to create, format, and publish help content.
Knowledge Base Overview
Your knowledge base is a self-service help center where customers can find answers without contacting support. It also powers Support Station's AI agent, enabling automated responses based on your ...