Pricing & Plans
Annual vs Monthly Billing
Support Station offers both monthly and annual billing options. Annual billing saves you 20% compared to paying monthly.
Pricing Comparison
| Plan | Monthly | Annual Total | Effective Monthly | Savings |
|---|---|---|---|---|
| Starter | $60/mo | $576/year | $48/mo | $144/year |
| Standard | $175/mo | $1,680/year | $140/mo | $420/year |
| Pro | $500/mo | $4,800/year | $400/mo | $1,200/year |
Monthly Billing
How it works:
- Pay at the beginning of each month
- Cancel anytime without penalty
- Changes take effect on the next billing date
Best for:
- Teams still evaluating Support Station
- Businesses with seasonal support needs
- Organizations that prefer flexibility over savings
Annual Billing
How it works:
- Pay once per year, upfront
- Save 20% compared to monthly
- Commitment for 12 months
Best for:
- Teams committed to using Support Station long-term
- Organizations with predictable support needs
- Budget-conscious teams wanting maximum value
How to Switch Billing Cycles
Switching to Annual
- Go to Settings > Billing
- Click Switch to Annual
- Review the annual price
- Confirm payment
When you switch:
- Any remaining time on your monthly subscription is credited
- You're charged the full annual amount
- Your plan features remain the same
Switching to Monthly
- Go to Settings > Billing
- Click Switch to Monthly
- Confirm the change
When you switch:
- The change takes effect when your annual subscription ends
- You won't be refunded for remaining annual time
- Monthly billing begins after your annual term expires
FAQs
Can I switch mid-year from annual to monthly?
Your annual plan continues until the end of your term. You can schedule a switch to monthly billing, which takes effect at renewal.
What happens if I want to cancel an annual plan?
Annual plans are committed for 12 months. Contact support to discuss your situation. Partial refunds are typically not available.
If I upgrade while on annual billing, how is that charged?
You'll be charged a prorated amount for the upgrade based on remaining time in your annual term.
Can I downgrade while on annual billing?
Downgrades on annual plans typically take effect at renewal. Contact support if you need to make changes mid-term.
Is the annual discount applied to add-ons?
The 20% annual discount applies to base plans. Add-ons like white-label are billed separately at their standard monthly rate.
When does my annual subscription renew?
Annual subscriptions auto-renew 12 months from your start date. You'll receive a reminder email before renewal.
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