Invite colleagues to join your Support Station organization and collaborate on customer support.

Team Member Limits by Plan

Plan	Team Members
Free	Unlimited
Starter	Unlimited
Pro	Unlimited
Enterprise	Unlimited

Inviting a New Member

Step 1: Access Team Settings

Go to Settings > Organization
Click Members tab
Click Invite Member

Step 2: Enter Details

Field	Description
Email	Their email address
Role	Permission level
Teams	Which teams to add them to (optional)

Step 3: Send Invitation

Review the details
Click Send Invite
They receive an invitation email

Step 4: Member Accepts

The invited person:

Opens the invitation email
Clicks the invitation link
Creates an account (if new to Support Station)
Joins your organization

Member Roles

Support Station has role-based access control:

Admin

Full access to everything:

Manage all tickets
Manage all users and teams
Access all settings
Billing access
API key management

Give to: Founders, support managers, lead admin

Member

Standard support agent access:

View and respond to tickets
Manage their assigned tickets
Access knowledge base
View reports

Give to: Support agents, team members

Limited (if available)

Restricted access:

Only see tickets assigned to them
Cannot access settings
Limited reporting

Give to: Part-time or contractor support

Managing Existing Members

View All Members

Go to Settings > Organization > Members
See list of all members
View their role, teams, and status

Change a Member's Role

Click on the member
Select new role from dropdown
Save changes

Roles change immediately.

Remove a Member

Click on the member
Click Remove from Organization
Confirm removal

When removed:

They lose access immediately
Their tickets become unassigned
Historical data (their replies) is preserved

Resend Invitation

If someone didn't receive or lost their invite:

Find them in the pending invitations
Click Resend Invite
A new email is sent

Cancel Invitation

To cancel a pending invitation:

Find the pending invitation
Click Cancel Invite
The invitation link is invalidated

Member Status

Status	Meaning
Active	Full access, can log in
Pending	Invited but hasn't accepted
Deactivated	Access removed (can be restored)

Onboarding New Members

Before They Join

Decide their role
Identify which team(s) they should join
Prepare any training materials

After They Join

Add them to appropriate teams
Assign them some initial tickets to learn
Pair them with experienced team members
Share knowledge base and internal docs

First Day Checklist

For new support team members:

Accept invitation and set up account
Complete profile (name, photo)
Review organization settings
Read knowledge base articles
Shadow an experienced team member
Handle first ticket with guidance

Security Best Practices

Use Appropriate Roles

Most users should be Members, not Admins
Only give Admin access when needed
Review roles periodically

Remove Inactive Members

Remove people who no longer need access
Audit membership quarterly
Don't keep "just in case" accounts

Use Personal Emails Carefully

Prefer work email addresses
Easier to manage when people leave
Clearer ownership and accountability

Bulk Operations

Invite Multiple People

If you need to invite many people:

Create invitations one at a time
Or contact support for bulk import assistance (Enterprise)

Exporting Member List

Go to Settings > Organization > Members
Click Export (if available)
Download CSV of all members

Common Questions

Can someone be in multiple organizations?

Yes, a person can belong to multiple Support Station organizations with the same email, switching between them.

What happens to their tickets when removed?

Tickets assigned to removed members become unassigned. Historical data is preserved.

Can I temporarily disable someone?

Yes, deactivate their account instead of removing. This preserves their data and allows reactivation.

How do I transfer ownership?

Admin role changes are immediate. To transfer full ownership, make someone else an Admin, then optionally downgrade yourself.