Pricing & Plans
Upgrading or Changing Your Plan
As your support needs grow, you can easily upgrade or change your Support Station plan. This guide covers how to make plan changes and what to expect.
How to Change Your Plan
- Go to Settings > Billing
- Click Change Plan
- Select your new plan
- Confirm the change
Upgrading Your Plan
What Happens When You Upgrade
- Immediate access: New features become available instantly
- Prorated billing: You're charged the difference for the remaining billing period
- Credit adjustment: Your AI credits increase to match the new plan immediately
Upgrade Paths
| From | To | New Monthly Price | New AI Credits |
|---|---|---|---|
| Free | Starter | $60 | 2,000 |
| Free | Standard | $175 | 10,000 |
| Free | Pro | $500 | 50,000 |
| Starter | Standard | $175 | 10,000 |
| Starter | Pro | $500 | 50,000 |
| Standard | Pro | $500 | 50,000 |
When to Upgrade
Consider upgrading when:
Free → Starter
- You're exceeding 100 tickets/month
- You need more than 25 KB articles
- You want AI agent capabilities
- You need Slack or email integration
Starter → Standard
- You need more than 100 KB articles
- You need API access
- You want webhooks for integrations
- You want a custom KB domain
- You're consistently using 1,500+ AI credits/month
Standard → Pro
- You need advanced analytics
- You want priority support
- You need unlimited webhooks
- You're consistently using 8,000+ AI credits/month
Downgrading Your Plan
You can also downgrade to a lower plan if your needs change.
What Happens When You Downgrade
- End of billing period: The downgrade takes effect at the end of your current billing period
- Feature access: You retain access to higher-tier features until the downgrade takes effect
- Credit adjustment: AI credits adjust to the new plan level on the next billing period
- Content preserved: All your tickets, articles, and data remain intact
Before Downgrading
Check if you're within the limits of the lower plan:
| Moving To | Team Limit | Article Limit | Ticket Limit | AI Credits |
|---|---|---|---|---|
| Free | Unlimited | 25 articles | 100/month | 0 |
| Starter | Unlimited | 100 articles | Unlimited | 2,000 |
| Standard | Unlimited | Unlimited | Unlimited | 10,000 |
If you exceed these limits:
- Articles: Existing articles remain, but you can't add new ones until under the limit
- Tickets: Existing tickets remain accessible
- AI Credits: AI will be disabled on Free plan
Switching Between Monthly and Annual Billing
To switch to annual billing and save 20%:
- Go to Settings > Billing
- Click Switch to Annual
- You'll be charged the annual amount (with any remaining monthly credit applied)
To switch from annual to monthly:
- Go to Settings > Billing
- Click Switch to Monthly
- The change takes effect when your annual term ends
Enterprise Plans
For Enterprise plan inquiries or to discuss custom needs:
- Contact sales@supportstation.io
- Discuss custom AI credit volumes
- Explore SSO/SAML requirements
- Get volume discounts for large teams
FAQs
Will I lose any data when changing plans?
No. All your tickets, articles, customers, and settings are preserved when changing plans.
Can I upgrade mid-billing cycle?
Yes. Upgrades take effect immediately, and you're charged a prorated amount for the remainder of your billing period.
Can I downgrade mid-billing cycle?
Downgrades take effect at the end of your current billing period. You continue to have access to your current plan's features until then.
What if I'm on annual billing and want to downgrade?
Contact support to discuss options. Generally, plan changes on annual billing take effect at renewal.
Was this article helpful?